Understand and diagnose issues related to user configuration, network and security settings, server administration, hardware/software failures, and voip issues
Provide accurate and timely updates to our customers and document all updates in the customer`s cases on calltower’s crm tool (salesforce)ĭevelop and maintain training for team members for their professional growth and expertise Interact and escalate issues with calltower’s vendors and third-party groups Provide updates to customers and management on the status of urgent and high-profile issues Specialize in working issues for calltower’s hosted platforms Manage and troubleshoot, high profile and difficult technical issuesWorking issues to resolution and achieving customer satisfaction The support technician –will work as a member of the calltower’s technical support teamThe position is responsible for managing and supporting escalated support cases regarding either calltower’s hosted metaswitch/sip, skype, or cisco platformsThe technician will work collaboratively with fellow team members to take a holistic approach to customer technical support issuesThe position will escalate to srTechnical support technicians/support engineers to resolve issuesPotential candidates must be calltower dedicated, action oriented and smart and inquisitive.
The more people that use it, the better it gets.Benefits pulled from the full job descriptionĤ01(k) 401(k) matching dental insurance health insurance paid time off vision insurance
Our free information and tools is powered by you, the customer. If you appreciated this guide, please share it with your favorite people. And if you spot any issues with our How Do I Chat with a Skype Customer Service Rep? guide, please let us know by sending us feedback. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. Or companies that have self-serve help forums instead of a customer service department. Particularly ones with slow or complicated IVR or phone menu systems. We started with contact information and fastest ways to reach a human at big companies. GetHuman has been working for over 10 years on sourcing information about big organizations like Skype in order to help customers resolve customer service issues faster. Why does GetHuman Write How-to Guides for Skype Problems? Best of luck and please let us know if you successfully resolve your issue with guidance from this page. It takes time to get through these steps according to other users, including time spent working through each step and contacting Skype if necessary. So we put together How Do I Chat with a Skype Customer Service Rep? to try to help. Chat With A Help Expert Why Did GetHuman Write "How Do I Chat with a Skype Customer Service Rep?"?Īfter thousands of Skype customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions.
Take advantage of a $1 one-week trial membership and chat with an expert now. We partner with a US-based company with live tech support experts available 24/7. There is also a section called additional resources where you can choose ‘contact us' or speak to a virtual agent. In most cases, you'll also be given the option to talk to a customer service agent via live chat. You'll then be given solutions that you can try.ĥ. Choose the situation that's most relevant to you.Ĥ. You'll then be asked to be more specific. Click on ‘Contact us' from Skype's homepageģ. Skype doesn't have a dedicated customer service number, so the best way to contact them is via live chat, email, or social media. If you can't find what you're looking for, you can talk to a customer service representative via live chat. You can either browse the FAQ or type your topic into the search bar to be taken to the relevant page.
You'll be able to get answers to common issues and advice about how to solve the problem. Skype has a dedicated page on their website, which can help you to troubleshoot this page is called the help desk. You can find all the information you need at Skype's help desk, whether you want to change or cancel your skype subscription or add money to your account. If you're having problems making calls, signing into your account, or aren't happy with the quality of your calls, a customer service rep will be able to help solve your problem. However, sometimes you may have a problem with your account and want to contact a customer service rep. Skype is a great way to keep in touch with friends and family around the world. How do I chat with a Skype customer service rep?